UPDATE: Our Commitment to Comfort During COVID-19

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MEET OUR TEAM


We’re proud to have the best and brightest people working at Moncrief. They all share a strong commitment to our customers, as well as to each other.

Tom Mutz - Vice President of Customer Service

Tom Mutz

Vice President of Customer Service

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Tom Mutz

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Vice President of Customer Service Since 2001

Tom was born and raised in Atlanta and is part of the fifth generation of his family to work in HVAC. He is a graduate of Woodward Academy and the University of Tennessee at Chattanooga where he played football. Eager to join the family business from a young age, Tom started working summers at Moncrief helping installs and delivering materials to jobs. Following graduation, he started in the Customer Service department and has been in a leadership role since 2005, managing the customer service staff and the service technician departments. Tom enjoys spending his free time with his wife and two children and traveling.

Bridget H. - Customer Service - Install

Bridget H.

Customer Service - Install

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Bridget H.

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Customer Service - Install Since 2016

Bridget enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customer’s long-term comfort strategy.

CERTIFICATIONS: Bilingual - Spanish

Leslie S. - Customer Service - Install

Leslie S.

Customer Service - Install

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Leslie S.

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Customer Service - Install Since 2020

Leslie enjoys helping customers and being a member of the larger Moncrief team that provides the ongoing exceptional service critical to a long-term comfort strategy and indoor air quality.

Amy McGraw-Davids - Customer Service Manager

Amy McGraw-Davids

Customer Service Manager

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Amy McGraw-Davids

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Customer Service Manager Since 2011

Amy enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customers' long-term comfort strategy.

Kim E. - Accounting & Human Resources

Kim E.

Accounting & Human Resources

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Kim E.

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Accounting & Human Resources Since 2001

Kim enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customers' long-term comfort strategy.

Laura G. - Customer Service - Parts

Laura G.

Customer Service - Parts

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Laura G.

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Customer Service - Parts Since 2011

Laura enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customer's long-term comfort strategy.

CERTIFICATIONS: Spanish

Alex H. - Customer Service Representative

Alex H.

Customer Service Representative

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Alex H.

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Customer Service Representative Since 2015

Alex enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customer's long-term comfort strategy.

Dustin T. - Accounting

Dustin T.

Accounting

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Dustin T.

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Accounting Since 2015

Dustin enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customer’s long-term comfort strategy.

Heather W. - Service Plan Manager

Heather W.

Service Plan Manager

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Heather W.

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Service Plan Manager Since 2009

Heather enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customer’s long-term comfort strategy.

Terrance M. - Service Plan Coordinator

Terrance M.

Service Plan Coordinator

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Terrance M.

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Service Plan Coordinator Since 2018

Terrance enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customer’s long-term comfort strategy.

Cody S. - Customer Service Representative

Cody S.

Customer Service Representative

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Cody S.

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Customer Service Representative Since 2019

Cody enjoys helping customers and being a member of the larger Moncrief team that provides the exceptional service critical to our customer’s long-term comfort strategy.

Melynda T. - Accounts Payable

Melynda T.

Accounts Payable

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Melynda T.

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Accounts Payable Since 2019

Tyrik F. - Parts Coordinator

Tyrik F.

Parts Coordinator

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Tyrik F.

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Parts Coordinator Since 2018

Tyrik enjoys helping customers and being a member of the larger Moncrief team that provides the ongoing exceptional service critical to a long-term comfort strategy and indoor air quality.

Brittany H. - Customer Service

Brittany H.

Customer Service

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Brittany H.

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Customer Service Since 2020

Brittany enjoys helping customers and being a member of the larger Moncrief team that provides the ongoing exceptional service critical to a long-term comfort strategy and indoor air quality.

Karina R. - Customer Service Representative

Karina R.

Customer Service Representative

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Karina R.

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Customer Service Representative Since 2017

Karina enjoys helping customers and being a member of the larger Moncrief team that provides the ongoing exceptional service critical to a long-term comfort strategy and indoor air quality.

Sandra - Customer Service Representative

Sandra

Customer Service Representative

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Sandra

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Customer Service Representative Since 2020

Sandra enjoys helping customers and being a member of the larger Moncrief team that provides the ongoing exceptional service critical to a long-term comfort strategy and indoor air quality.

Wes B. - Customer Service Representative

Wes B.

Customer Service Representative

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Wes B.

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Customer Service Representative Since 2020

Wes enjoys helping customers and being a member of the larger Moncrief team that provides the ongoing exceptional service critical to a long-term comfort strategy and indoor air quality.


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Turning houses into comfortable homes since 1898.

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