Date: July 23, 2012
I live in an area where there is a limited number of qualified hvac companies. I’ve had several companies diagnose the hvac and air quality problems we have been having and get contradictory information and differing opinions on what to do, if anything. Feeling a bit frustrated, I contacted Moncrief as I remembered their name and reputation from living in Atlanta for many years. I got a recommendation from a trusted source to contact Ken Briggs, and I couldn’t be more impressed with his professionalism and willingness to help. He spent a good deal of time with me on the phone over the course of several conversations trying to help me get to the root of my air quality issues. I don’t live in the Moncrief service area, and I made that clear when we first spoke. Yet, he didn’t hesitate to speak with me and try his best to help. This speaks volumes about his character. He made it seem like it was no big deal at all, yet I’m sure he is as busy as anyone else and I so appreciated the fact that he took the time to help me. Moncrief is truly fortunate to have such a valuable employee. Thank you so much for your generous help, Mr. Briggs. I wish there was a Ken Briggs where I live!
Date: July 4, 2012
I lost air conditioning after the condo association had installed a new roof on my condo. I had Montcrief come out to fix the problem not knowing that one had to do with the other. The service rep diagnosed the problem almost immediately after filling the compressor tank and hearing the hiss of the leak in the eaves of the roof. There was nothing he could do that day, as I had to work with my condo association.Later that week, with no help from my condo association, I made an appointment with the roofer to come out, but also had Montcrief schedule the same service agent out at the same time. Now this may not seem like much, but when I called Montcrief the day before, they told me that agent (who had seen me on Saturday) was not available. After discussing the issue with the scheduler, Montcreif arranged it so that he would come out in the morning to be there when the roofer would be there. The roofer could not believe that he hit the ac line. The Moncrief agent was so professional and reliable, that the roofer went ahead and cut a hole in the decking of the new roof. There they saw that a nail had pierced the ac line. How many ac service agents would know that was the problem? I cannot believe how helpful and reliable that Montcrief was on those two visits. I now have wonderful air again. The roofer contracted and made arrangements with Moncrief to repair the line there and then. I didn’t even have to wait for the reimbursement. I cannot say enough about the service agent, John. He was wonderful. He was on time, professional, knowledgeable and flexible. He was ready to do the work as soon as the go light was given. I then bought the maintenance plan from Moncrief. I would use them again and again.
Date: June 16, 2012
These guys came in 2 hours after I called and the system is running better than it ever has. I was using someone else to service the units annually and now I think they weren’t doing anything but changing the filters. Love it. I’m a new customer for life!!
|Date: June 11, 2012
The technician was on time and courteous. My A/C wasn’t blowing any cold air, so he checked the air handler first, then checked the heat pump. The freon was very low, 1.5 pounds in a 3.5 pound system, so he charged the unit with freon. The air was fine after that. He did a check for leaks from the evaporator coil “on the house” and showed me that the coil was losing coolant from several spots. He recommended that an engineer come have a look about a system replacement since it was impossible to tell how long the coolant was leaking – the main issue being that the coil had several leaking spots.
Date: June 8, 2012
So the beginning of June our downstairs AC went on the blink…having posted a “Does anyone know anyone who can fix my AC?” on FB and got nowhere, I joined Angies List. I chose MONCRIEF because they had an A* rating plus they had the best reviews, so I gave my hubby their phone number. He called them Friday afternoon and was told that someone would call us about 2:00 PM on Saturday afternoon and give us a time as to when the engineer would be out. Promptly at 2:00 PM, a very friendly lady called me and told me that Chris would be here in the next 45 minutes or so. Forty minutes later, Chris knocks on the door…my hubby goes to talk with him, and fifteen minutes later the AC is fixed and I now have cool air in the downstairs of my house. Thank You Chris C for fixing the problem and Thank you Moncrief for doing EVERYTHING that you told us you would do…And without a shadow of a doubt we will definitely use you again and recommend you to all our friends and family who might also have AC problems.
Date: May 31, 2012
I noticed that the air conditioning system was blowing warm air instead of cool air over the Memorial Day weekend. I checked the thermostat and everything was working there. I went outside and checked the condenser and noticed that the blades were turning but that there was cool air coming from the top of it (I’m used to the air being warmer above the condenser unit). So I figured I’d better get someone to look at it. Since I’m new to GA, I asked my neighbor for a recommendation. I looked up Moncrief’s website and left a service request on Monday afternoon and figured they’d call me when they got into the office on Tuesday. Needless to say, I was very surprised that they called me on a holiday to set up an appointment to take a look at the air conditioner. They sent a technician out on Tuesday morning to look at it, had the engineer come out Wednesday morning before I went into work to determine what sized replacement unit I needed, and this morning (Thursday) the technician was here and installed the new condenser and coil. And my house is now cool again. The engineer also recommended that with the higher efficiency systems that they’re recommend one more return vent on the main floor. His explanation made sense and in no way did I feel that he was trying to sell me additional services or increase the bill. Adding the return vent this morning cost an extra $200 (if they’d to make a separate trip later it would cost $400-$500).
It’s a pleasure to work with a company that is prompt and professional.
Date: May 29, 2012
The A/C fan motor died; he put in a new one immediately as he had a comparable one in the truck. He explained to me about my A/C unit and how it worked. He was pleasant and professional. It was nice to have cool air again.
Date: May 3, 2012
A few days prior noticed A/C not as cold and after checking hose, noticed it was “sweating”. Our complex maintenance man checked outside unit and it was his opinion that it was probably a freon leak. Based on Angie’s Listing and the fact that this company had serviced other residents in our townhouse community, I called Moncrief. The earliest they could schedule an appointment was for the following Thursday in the afternoon. As promised, Phil was out Thursday afternoon and after checking both inside and outside, determined that it was a small leak in the coil. He felt that adding Freon at this time should resolve the problem for a while, maybe until next summer but if I noticed more Freon leaking out, to call. He advised that most likely at some future time the coil will have to be replaced. Phil was very courteous and informative and I was grateful that he didn’t immediately try to “scare” me into replacing the whole unit. I will definitely use them again and I will be glad to add him to our own community service referral. The cost was for the initial visit, adding the Freon, and labor. I felt it was a reasonable charge.
Date: May 5, 2012
I have been a satisfied customer of Moncrief for 20+ years and have an annual service contract.
I called Moncrief to check on a zoned unit that was not blowing cool air. When the tech arrived, he checked all of my units and found that not one, but two units were iced up. The units had to be turned off so the ice could thaw before they could be checked. The tech told me there was nothing he could do until the next day. Moncrief arrived the next day to service the two units that were not cooling. Found units leaking freon, charged them both for about $230. What a relief! Now I have time to decide about replacement or to see if the units make it through the summer. Absolutely no pressure to immediately change out equipment, etc. I asked about SEER ratings and was given some excellent advice as to what was needed for my particular home. I’m hoping Moncrief’s equipment prices will be in line with other suppliers when the time comes to upgrade my equipment. Well done and highly recommended!