Customer Response
Moncrief sends "How did we do" cards to our customers after completing a service or installation job. These response cards invite both criticism and praise from our customers. This is a very useful tool that allows Moncrief to constantly "fine tune" its performance. Here are a few examples of comments from our customers:
Dear Mr. Mutz:
The "How did we do?" card doesn't have enough space on it for me to tell you how pleased I have been with the service from your organization.
Your technicians displayed so much concern for my household, carpets, etc. I was impressed with their workmanship, knowledge and their patience with me. My system seems to be operating as it should and I am pleased I chose Moncrief. My reason for doing so was I am a native Atlantan and remember when you were on Hemphill Ave. and I lived on Luckie Street.
Thanks for your excellent service.
Helen M.
Very well, indeed
Your service/installation technician really listened to the problems I'd had for 12 years with my old air conditioner. He recommended a smaller unit, which keeps the house drier and more comfortable than it's ever been. He also came promptly, kept the old unit running until he could install the new one (only 2 days), and finished the job in a very professional manner. I couldn't have been more pleased.
Joy F.
Jim's effort to help diagnose and install the Trane air conditioner at night till 10 p.m. has been unheard of. He is the Best! I am grateful!
Delores H.
Another great job by Moncrief! People who know the job that needs to be done & do it without leaving the "workman's trail".
Kate M.
I have relied on your service for over twenty years and never been disappointed.
John J.